Book or change an appointment
Last Updated: Wednesday, 19 November 2025About PATCHS:
PATCHS is an online service that allows you to quickly and easily access GP services.
Answer a few simple questions and PATCHS will get you the help you need.
PATCHS is available from 8am Monday to Friday.
Please note the practice will provide services as per You and Your General Practice except when unable to do so due to:
- Lack of capacity
- Unable to ensure a safe service
To book an appointment:
- Request an appointment online (PATCHS)
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Call the practice on 0151 949 2000
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Visit the practice and speak to our reception team
About your appointment
When you contact us, we may offer you a consultation:
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By phone
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Face to face at the surgery
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On a video call
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By online consultation (PATCHS)
Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.
Important: Important: If you have to cancel your appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
How to cancel your appointment
You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
- If you need an interpreter
- If you have any other access or communication needs